Useful Information

Why rent a car at Massar CarRental.ae?

Massar is dedicated in providing quality car rentals at an affordable price and our customers can always find the best rate when booking directly on MassarCarRental.ae. With many locations, the choices are endless. Great car rental deals at discount prices, with ever-changing specials, no wonder why so many reserve vehicles directly on MassarCarRental.ae. At Massar we do the work, so our customers can enjoy!

How can I get a copy of my receipt or rental agreement?

If you rented within the past 30 days, please contact the location directly and provide the following:

  • Spelling of full name of renter
  • Mailing address and/or fax number where you want receipt to be sent
  • Dates of rental
  • Confirmation number

Please allow up to 72 hours for response.

Does Massar have a lost and found?

If you've left a personal item behind, please call the Massar location at the phone number listed on your rental agreement. We recommend that you report your lost item immediately, as we can't guarantee its return, but we'll do our best to find it.

Does Massar provide a Roadside Assistance Program?

Yes, Massar offers Roadside Assistance 24 hours a day, 7 days a week every day of the year including holidays.

Below is a list of common information about renting a car from Massar. Please choose a subject from the list, or scroll down to browse the entire selection.

Accidents

Immediately contact the police to complete an accident report and then notify the Massar rental location within 24 hours of the accident. In most incidents, you will need to return to the rental office to complete an accident report for Massar Car Rental's records and your own. This report is for both parties' protection, and is particularly important if you have purchased a waiver of damage.

Age

Renter must be 25 years of age unless specified otherwise in specific location's policy. Underage Surcharge: where applicable by law, locations will charge an underage fee. Please refer to individual location policy: Keyword: AGE REQUIREMENTS

Additional Authorized Drivers

Additional drivers are allowed at most locations and there may be an additional fee if law permits. They must meet the minimum age requirements, present a valid drivers' license and credit card. All location policies that apply to the renter will also apply to the additional driver. Please refer to individual location policy: Keyword: ADDITIONAL DRIVERS

Border Crossing

Rentals originating in the United Arab Emirates are not permitted to cross the borders of Oman without written authorization from the renting location. If permission is granted by the renting location, additional rental qualifications may apply.

Cancellation Policy

Cancel notification must be received one hour prior to the scheduled arrival time unless otherwise specified on your reservation conformation.

Car Types

The following list represents an example of vehicle types offered in the United Arab Emirates. Makes and models within each car class vary by location. Please refer to the home page of the Massar website and access CARS for further information.

Economy: Toyota Yaris 1.3
Compact: Toyota Yaris 1.5
Intermediate: Toyota Corolla 1.8
Standard: Toyota Camry 2.4
Full-Size: Ford Taurus 3.0
Premium: Audi A6 2.0
Luxury: Audi A8 3.0
Mini-Van: Toyota Innova 2.7
Full-Size Van: Toyota Previa 2.7
Utility/4x4: Toyota Prado

For more information on our vehicles, please see the Cars section.
CDW: Collision Damage Waiver

If you purchase Collision Damage Waiver, we will waive all, or a portion of, our right to collect from you for damage to the rented vehicle caused by collision or upset. The amount of your responsibility varies according to the type of vehicle you rent. We will not waive our right to collect for comprehensive losses such as fire, theft, vandalism, flood, hail, or acts of God. In addition there are other exclusions from Collision Damage Waiver. Please read the back of the Massar Rental Agreement for a complete list of exclusions.

Concession Recoupment Fee

Some Airports charge a fee for conducting car rental business in the airport terminal or consolidated rental car facility. The fee is added to the rental charges, collected by Massar and remitted back to the airport authority.

Credit Cards

Accepted Credit Cards

  • American Express
  • Diners Club
  • Visa
  • Master Card

Please refer to specific location policy to verify credit card acceptance. The estimated amount of the rental, plus a security deposit is held or charged on the credit card at the time of rental. Deposits vary by location and are released when the vehicle is returned. Changing payment method at the end of the rental is at the discretion of the location. Please refer to individual location policy: Keyword: PAYMENT INFORMATION.

Customer Facility Charge

A Customer Facility Charge may be imposed by an airport to offset the cost of operating a consolidated rental car facility located and maintained on airport property. The fee is added to the rental charges, collected by Massar and remitted back to the airport authority.

Driver's License

The renter and any authorized driver(s) must have a valid drivers' license in their own name. The drivers' license must be valid for the entire rental period. International renters or authorized drivers must present a valid drivers' license from their country of origin. If the drivers' license is in a language other than English, a valid International Drivers Permit must also be presented.

Driving Record

Massar Car Rental may perform a drivers' license check and may deny a rental car based on a negative driving record.

Driving Restrictions

Local rental restrictions may apply. Geographical restrictions will be defined under the terms of the rental agreement and may be restricted to the state in which they are rented. Please refer to individual location policy: Keyword: GEOGRAPHICAL RESTRICTIONS.

Fuel Policies/Charges

OPTION #1 BUY A TANK, The vehicle is rented with a full tank. You may purchase a full tank of fuel at the time of rental and bring the vehicle back with fuel at any level. Credit will not be issued for unused fuel.

OPTION #2 WE FILL THE TANK, The vehicle is rented with a full tank. You may bring the vehicle back full to avoid a charge or Massar will refuel your vehicle based on the miles driven or level of the tank. A refueling service fee will apply per litre.

Local Renter Restrictions

Local rental qualifications and unlimited mileage restrictions may apply. Please refer to individual location policy: Keyword: LOCAL RENTER

GPS Tracking

Some rental operations may utilize a device that monitors the use of the rental vehicle. The use of the product, if applicable, will be disclosed at time of rental.

Insurance Covered (by my Credit Card)

Your credit card may cover your responsibility for damage to our vehicle. However, that coverage is almost always secondary or excess to any other coverage you might have, such as your own auto insurance policy. Usually the coverage offered by a credit card applies only to the deductible on the collision and comprehensive portion of your personal auto policy. To be certain, you must check the terms of your credit card agreement.

Liability Insurance, Compulsory

Liability Insurance protects you against claims for injury you cause to third persons or their property. Liability insurance does not cover injury to you or damage to the rented vehicle. State and Country laws determine whether your personal auto liability insurance or our liability insurance will pay for injuries you cause to others while driving our vehicle. Supplemental liability insurance is offered at most Massar locations. Please refer to individual location policy: Keyword: LIABILITY INSURANCE.

Mechanical Problems

Mechanical problems must be reported directly to the rental location for prompt assistance. Please call the phone number printed on the rental agreement.

No Shows

A "No Show" is a customer that has a confirmed reservation but does not cancel or "show up" at the rental counter. Charges for some vehicles may apply if the reservation is not cancelled at least 24 hours in advance of the reserved pick-up time. Please cancel your reservation in the same manner as you made it, i.e. phone or on line Travel Agency to avoid "no show" charges.

One Way Rentals

A one way rental occurs when a vehicle is returned to a location other than the renting location. One way rentals are not available at all Massar locations, please inquire when making your reservation. Where allowed, "drop off "fees or mileage charges may apply in addition to general rates. Please refer to individual location policy: Keyword: ONE WAY RENTAL.

Parking Tickets

Parking Tickets are the responsibility of the renter. At some Massar locations, a third party subrogation company may be utilized to recover any fees associated with unpaid violations. A service charge in addition to the cost of the violation may be assessed to defer the cost of collection.

Privacy Policy

Customer privacy is very important and taken very seriously with Massar Car Rental. It is our policy that customer mail or e-mail information will not be shared with 3rd parties except in the case of contracted partnerships for the purposes of providing added benefits to our customers. Credit information will not be shared with any 3rd party. To read more about our Privacy Policy,click here.

Proof of Insurance

Every Massar car is rented on the assumption that your personal auto policy will cover all liability claims for injuries to others that you cause. This keeps our costs down and we pass that savings on to you in the form of competitive prices. Please refer to individual location policy: Keyword: LIABILITY INSURANCE.

Rate Guarantee

It is the policy of Massar to have the confirmed vehicle available during normal business hours for the calendar day of the scheduled arrival.

Rental Qualifications

All drivers must meet the renting location's minimum age requirements, have a valid drivers' license, clean driving record, and present a major credit card in his/her own name at the time of rental.

Reservations Hold

It is the policy of Massar to have the confirmed vehicle available during regular business hours for the calendar day of the scheduled arrival.

Special Equipment

Infant Seats, Toddler Seats and GPS Navigation Devices are available upon request at most Massar locations. Ski Racks and Toll Passes are available at select locations. Pricing and availability vary. Please refer to individual location policy: Keyword: SPECIAL EQUIPMENT

Tolls

Toll charges are the responsibility of the renter. Where toll roads are no longer manned to accept cash as payment, Massar vehicles are equipped with the ability to pay for tolls electronically. Tolls incurred will be billed as a separate item on your credit card statement as "Rental Car Tolls". A third party subrogation company may be utilized to recover any fees associated with unpaid tolls. A service charge in addition to the cost of the violation may be assessed to defer the cost of collection. Please refer to the individual location policy to determine if specific toll payment instructions apply.

Traffic Violations

Traffic violations are the responsibility of the renter. A third party subrogation company may be utilized to recover any fees associated with unpaid traffic violations. A service charge in addition to the cost of the violation may be assessed to defer the cost of collection.

Upgrades

Massar guarantees the reserved vehicle category. If the category is not available at the time of rental, a vehicle in a higher category may be substituted at the confirmed rate

Vehicle Hold

It is the policy of Massar to have the confirmed vehicle available during normal business hours for the calendar day of the scheduled arrival.