Roadside Assistance

Should you have a roadside emergency, Massar Car Rental will assist you 24*7*365. We're always there for you, any time, every day of the year. And that includes holidays.

Contact us and we will dispatch assistance:

- During regular business hours (09:00 - 17:00), call the location you rented your car from
- After hours (17:00 - 09:00), call 800-MASSAR

Battery Jumpstart

- Onsite jump-start support
- If the battery does not work, we will arrange recovery and a replacement vehicle will be provided to you.

Lockout Service

- We will arrange a replacement vehicle until your vehicle can be accessed.

NOTE: The customer will be liable for any immediate costs / fines incurred as a result of this.

Flat Tire Service

- We provide a spare tyre with most of our Massar Car Rental vehicles. If a spare tyre is not available we will provide a replacement vehicle.
- Onsite tyre replacement will be arranged. Availability is dependent on location and time.
- Should a flat tyre be caused by misuse, the customer will be liable for all costs incurred.

Fuel Delivery

- We will deliver fuel should you run out.
- The customer is liable for fuel costs. Cost of fuel is subject to change.
- The customer is liable for all costs / fines incurred as a result of the inoperable vehicle